please allow up to 5 business days to create & process your handmade order! thank you :)

FAQ's

can you stamp on the back side of the tag? 

unfortunately, we are not able to stamp on the reverse side of our tags because the impression compromises the opposite surface. 

what size tag should i get my pet?

generally, we recommend the 1" small tag for pets under 20 lbs & the 1.5" large tag for medium to large pets. :) 

how do you clean brass?

to restore the shine, use steel wool on the tarnished surface & scrub in circular motions. finish by buffing with a polishing cloth. don't have the supplies on hand? click here to add a care kit to your next order! 

if the ink in the impressions has started to fade, you can use a black sharpie to revive the lettering. wipe off the excess ink using a soft cloth or paper towel soaked in rubbing alcohol. 

extra care should be taken with brass necklaces. clean your pendant occasionally by buffing gently with a dry cloth, and keep away from water (i.e. remove before exercising & showering). when not wearing, store your necklace in the cloth bag that came with your order. 
 

what symbol options do you have?

  • wave
  • rainbow
  • cactus
  • heart
  • smiley face
  • peace sign
  • crescent moon
  • rising sun
  • lightning bolt
  • arrow

do you offer wholesale? 

yes! we love to see our tags on shop shelves. if you are interested in becoming a stockist, reach out here

is there any discount available for personal bulk orders?

we love creating personalized gifts for teams, events or friend groups! our minimum order to qualify for a bundle discount is 15 key tags. :) use code BUNDLE at checkout for 20% off your order. 

all tags are made by laurel ritchey at her apartment in ventura. please mind the handmade nature and any imperfections- slight variations may occur compared to the photos.